One number for all of Putnam County
Whether you're in Newtown or out on Lake Broward, the call lands with Cook's dispatch, and a person answers, not a recording.
Cook’s covers Palatka from its headquarters at 37 Fairmont Ln in Palm Coast, roughly 35 miles east along SR 100. There is no Palatka storefront to walk into, so the phone is the front door. Give the town or neighborhood (Palatka Heights, East Palatka, Interlachen, Crescent City), a sentence on the symptom, and a heads-up if a senior, an infant or someone on oxygen lives there. Those homes go first in a 92-degree July.
The form below reaches the office directly and is the right choice for maintenance scheduling, estimate requests and anything that can wait until morning. For a problem happening right now, call or text instead; dispatch can give you an arrival window on the spot, and the same number works at 3 a.m. with no after-hours charge.
For a new system, ask for Jerry. Repairs and maintenance go to Sean’s crew.
Calling from Palatka
Will the person who answers know where Satsuma or Pomona Park is?
Yes. Those towns are on a scheduled route, so dispatch is used to directions like ‘off US 17 past Dunns Creek.’ Give the nearest crossroad or landmark and a gate code if there is one.
How quickly can a truck get here from Palm Coast?
If it leaves from the shop, plan on about an hour to downtown Palatka and longer for Crescent City or Melrose. If a technician is already working Putnam County, it is sooner. Either way you get a real window, not a guess.
Is there a different number after hours?
No. 866-266-5709 is the only number, it rings through at night and on holidays, and there is no after-hours charge for the visit.
- Phone / text
- 866-266-5709
- Hours
- 24 hours, 7 days
- support@cooksair.com
- Headquarters
- 37 Fairmont Ln, Palm Coast, FL 32137
Rather just talk?
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