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The belief, and what it does to a house

Ask around Newtown or along the US 17 corridor and you will hear it: when the old unit dies, go up a size. It ran all day, so it must have been too small. In a dry climate that logic might hold. In Palatka, where July highs average about 92 and the air is heavy from June through September, an oversized air conditioner is the surest way to a cold, sticky house.

Here is why. An air conditioner removes humidity only while it runs. A unit too large for the house reaches the setpoint quickly and quits with most of the air’s moisture still in it. The room reads 74 and feels like a damp basement. The compressor starts and stops a dozen times an hour, which is the hardest thing you can do to it. And the ductwork that was already undersized in a 1960s block house is now being asked to move even more air.

Cook’s sizes by a load calculation, not by the nameplate on the unit we are hauling away. That alone separates a good installation from an expensive one.

Houses and storefronts are different jobs

Most of our Palatka installations are residential, but the downtown district and the clinics and shops along SR 19 and SR 20 give us a steady commercial load too. The two jobs share a sizing method and almost nothing else.

Compared Residential Commercial
Typical equipment Split system: condenser outside, air handler in a closet, garage or attic; package unit on manufactured homes Rooftop package units on a curb, or split systems serving zones
Who we work with The homeowner, in person An owner or manager, often with a landlord, lease terms and a business schedule to protect
Access Side yard, closet, crawlspace Roof, lift or crane, locked mechanical rooms
Duct reality Retrofit duct in historic homes, belly duct under manufactured homes Exposed spiral or ceiling plenum, often altered by past tenants
Timing A day, scheduled around the family Often early morning or after close so the business never shuts
Paperwork Permit, warranty registration Permit, sometimes landlord approval and an equipment schedule for the lease file

Cook’s installs both, and overnight commercial installs so a St. Johns Avenue restaurant opens on time are routine.

Installer measuring windows for a load calculation in a historic Palatka home
A load calculation counts windows, insulation, ceiling height and orientation. A rule of thumb counts square feet and gets The Hammock's tall-ceilinged houses wrong.

How an installation runs, start to finish

  1. The estimate visit. We measure the house: square footage, yes, but also windows and their orientation, ceiling height, insulation, the condition of the duct and the number and size of returns. In the North and South Historic Districts this is where we discover that an 1890s house with 11-foot ceilings has been running on a system sized for a ranch.
  2. Options, in writing. Usually two or three: a straightforward efficiency match, a higher-efficiency step up, and whatever duct corrections the house actually needs. Each with its own price. The estimate is free.
  3. Scheduling. Most residential jobs are a single day. We pick a date, and the install crew leaves Palm Coast early enough that the 51-minute drive on SR 100 does not eat into the work.
  4. The removal. Old refrigerant is recovered properly, the old unit comes out, the pad or stand is set or leveled. In flood-prone spots near the river or Dunns Creek we raise the condenser higher than the old one sat.
  5. The install. New line set or a flushed and pressure-tested existing one, new drain with float protection, electrical disconnect and whip, thermostat, and any duct work in the plan.
  6. Startup. Evacuate, charge by weight and verify by superheat and subcooling, check static pressure, confirm airflow at the registers, program the thermostat.
  7. The walkthrough. Filter, float switch, thermostat, and the warranty registration, which we file for you.

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How long it takes, honestly

A standard split-system replacement on a block house or a manufactured home is a one-day job: the crew arrives in the morning and the house is cooling by late afternoon. Add a half day when the air handler moves from a closet to the attic or when a new return has to be cut in. A historic-district home with substantial duct work can run two days. Commercial rooftop replacements depend on crane scheduling and are usually planned for a single early-morning window.

Lead time depends on equipment availability; common Lennox sizes are usually on hand and unusual ones may add a week. You get the date before you commit.

What you will see on the invoice

The invoice matches the estimate line for line. A typical Palatka residential invoice lists:

  • The equipment by model and serial number, matched indoor and outdoor
  • Pad, stand or curb
  • Line set, drain line, float switch and electrical whip and disconnect
  • Thermostat
  • Any duct repair, sealing or new return, each as its own line
  • Permit fee for Putnam County or the City of Palatka [[CONFIRM WITH JERRY]]
  • Haul-away of the old equipment
  • Refrigerant charge, startup and testing
  • Warranty registration

What you will not see: a federal tax credit line. Washington’s 25C credit closed with the 2025 calendar, and nobody should be quoting one. What may appear instead is a utility incentive. FPL serves Palatka and East Palatka and runs a residential HVAC rebate for qualifying high-efficiency installs through its enrolled contractors; ask where Cook’s stands on that enrollment. [[CONFIRM WITH JERRY]] Clay Electric, which serves Interlachen, Melrose, Florahome and much of rural Putnam, publishes its own Energy Smart rebate for a qualifying replacement heat pump. We will tell you which applies to your address.

Packaged rooftop unit on a downtown Palatka commercial building with the Memorial Bridge beyond
Downtown storefronts take rooftop package equipment; houses take split systems. The sizing method is the same, the logistics are not.

Two sizing cases, as they tend to go

Say a Palatka Heights bungalow with 10-foot ceilings and a west porch has a unit a size too large and a clammy house. The replacement goes down a half ton, and the owner’s first July comment is that the air finally feels dry.

Or an East Palatka double-wide that gets a same-capacity package unit, but whose belly duct is crushed in two places and sweating in a third. Sealing it does more for the cooling than the new equipment does.

Both start with a measuring tape. That is the whole argument against the biggest unit on the lot.

Before you sign for a new system in Palatka

What is actually covered in the installation quote?

Equipment, the pad or stand, line set work, electrical disconnect and whip, a new thermostat if needed, drain line and float switch, refrigerant charge, startup and testing, hauling away the old equipment, and the permit. If duct repair or a new return is part of the plan, it gets a visible line of its own. Nothing is added on the day.

My condenser died but the inside unit works. Can I just replace the outdoor half?

Sometimes, but rarely wisely. The indoor coil has to match the new condenser’s refrigerant and capacity, and mismatched halves waste efficiency and can void the manufacturer’s warranty. On a system past ten years we almost always recommend replacing both halves together, and we show you the price difference so the choice is yours.

Is there a way to spread the cost out?

Yes. Monthly installments are an option on new high-efficiency equipment. We go over the terms in person at the estimate; we do not print rates or lender names on the website because they change.

Which manufacturers will you install here?

Lennox is our dealership and our first choice, but we also install Carrier, Bryant and Trane when they fit the house or the budget better. Every brand we install is sized the same way, by load calculation rather than by what was there before.

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