Call/Text 866-266-5709

Which bill is in your mailbox

Putnam County’s electric service is divided. Florida Power & Light serves the city of Palatka, East Palatka and the nearby corridor, with a service center on Catherine Street in town. Clay Electric Cooperative, a member-owned co-op, serves most of the rest: Interlachen and the lakes, Melrose, Florahome, Grandin and Putnam Hall, the Crescent City area and the rural tracts along the county roads. The boundary is not a straight line, and along US 17 south of town and around Bostwick it is possible for neighbors on the same road to pay different companies.

The meter tells you. So does the bill. If neither is handy, we check the address before we quote, because the two utilities run two different rebate programs with different rules.

Clay Electric’s Energy Smart program, as published

The co-op publishes a rebate for replacing a heating and cooling system with a qualifying high-efficiency heat pump or mini-split. As published: the unit must be rated at 12,000 BTU or more and reach at least 15 SEER, the rebate is $250 per qualifying system, and the member files the application within 180 days of installation. The co-op also offers conservation loans of up to $10,000 for energy-efficiency improvements through its own program. Amounts, thresholds and windows are the co-op’s to change, so check the current figures with Clay Electric before a quote relies on them.

What matters in practice: the co-op’s program is straightforward, it includes mini-splits, and the deadline is the trap.

FPL’s residential HVAC program, as published

FPL’s program, with standards that took effect in September 2025, pays a rebate on qualifying high-efficiency central air conditioners and heat pumps. The amount varies by efficiency tier, it is limited to one per system within a two-year period, and the published requirement is that the system be installed by a contractor enrolled with FPL as a Participating Independent Contractor. The rebate flows through that enrollment.

That last point is the one we are careful about. Whether Cook’s is enrolled in FPL’s program is a question to ask us directly when you call. [[CONFIRM WITH JERRY]] If a rebate matters to your decision, settle that question before the install, not after.

Rebate application paperwork laid out on a kitchen table after a heat pump installation
Invoice, equipment certificate, application. The order matters, and so does the calendar.

Three Putnam County houses

A lake cottage near Interlachen, Clay Electric. The owner replaces two aging window units and a space heater with a two-head ductless heat pump that meets the co-op’s size and efficiency thresholds. We hand over the invoice and equipment certificate on install day; the owner files within the window; the co-op pays its published rebate. The conservation loan program is also available to this owner for the project.

A block ranch in Palatka Heights, FPL. The owner replaces a 2007 heat pump with a high-efficiency central system. Whether a rebate applies depends on the equipment’s tier and on the installer’s enrollment status with FPL, which the owner should confirm with us before signing. A mini-split for the garage office would not qualify under FPL’s program.

A manufactured home on US 17 south of Satsuma, unsure. The owner thinks the house is on FPL; the meter says Clay Electric. That single fact changes the rebate from FPL’s tiered central-system program to the co-op’s fixed rebate with its filing deadline, and it makes a package heat pump’s efficiency rating the deciding question. We check the meter before the quote so nobody is surprised.

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The timing trap

Clay Electric’s window runs from the installation date, not from when you get around to the paperwork. FPL’s one-per-two-years rule means a system replaced under the program cannot be replaced again under it for two years, which matters if a storm takes out a new unit. In both cases the documents you need are the same: the itemized invoice, the equipment’s efficiency certificate, the model and serial plate data, and the application. We provide the first three on install day. The fourth is yours to file, and we will show you where.

What neither program covers

Repairs. Used equipment. Systems below the efficiency thresholds. Equipment installed before the program’s current standards took effect. And no federal credit stacks on top of either one anymore: 25C and 25D both ran out with 2025, so a 2026 installation gets neither. Manufacturer promotions come and go seasonally and may stack; we will tell you what is current.

Three things you will not hear from us

We will not tell you a rebate amount as if it were ours to give; it is the utility’s, and it changes. We will not claim an enrollment status we have not confirmed. And we will not let a rebate choose your equipment: a system sized and matched to your house, on whichever utility you pay, is worth more over fifteen years than any rebate paid once.

Rebate and utility questions from Putnam County

Can I choose which utility serves my house?

No. Service territories are fixed by agreement and your address is in one or the other. You can check by looking at the meter or the bill; the territory line runs roughly around the city of Palatka and East Palatka, with Clay Electric serving most of the rural county.

I missed Clay Electric's application window. Is there any way around it?

Not that we know of. The co-op’s published rule is that the application is filed within a set number of days of installation, and late applications are the applicant’s loss. That is why we hand you the paperwork on install day.

Does the FPL rebate apply if I buy the unit myself and hire someone to install it?

FPL’s published program pays through contractors enrolled with it, on equipment that meets its efficiency tiers. Self-purchased equipment and non-enrolled installers generally fall outside it. Whether Cook’s is currently enrolled is a question to ask us directly. [[CONFIRM WITH JERRY]]

Is there a rebate for a repair, or for a mini-split in one room?

Repairs, no. Clay Electric’s published program includes qualifying mini-splits of a certain size and efficiency; FPL’s program centers on central systems. A single-room mini-split may qualify on the co-op side and not on the FPL side.

Can I still get the federal tax credit on top of the utility rebate?

No. Washington stopped helping with high-efficiency HVAC and geothermal once the 2025 calendar ran out. What is left to claim comes from the utility and the manufacturer.